Are Bitcoin and Bitcoin Cash the same thing?
NO! Bitcoin (BTC) and Bitcoin Cash (BCH) are two different blockchains and are NOT interchangeable or interoperable. Please ensure you select the correct cryptocurency as coins sent to the wrong blockchain are irretrievable and your order will not be processed.
How long does it take to receive my order?
For most states, it takes 5-7 business days. For WA, NT, and TAS, allow up to 10 business days.
When do you send orders?
We ship at various stages throughout the week, exact details will not be discussed as this poses a security risk for our team.
How can I track my order?
Tracking will not be provided until 10 days AFTER receiving your Order Complete email (which means it has been posted) as this is a security risk. Please contact us if you haven’t received your order within this time frame and we can provide you with tracking. Please note that majority of the time tracking will not update until it arrives at your delivery center.
We guarantee delivery and will reship any lost orders after 18 days have passed since the order was marked as complete. However if the tracking shows the parcel as delivered our obligation has been met and no reships will be offered.
Do you offer refunds or exchange products?
If you change your mind after ordering we do not offer refunds and we will not accept any exchanges as this is huge OPSEC concern.
What forms of payment do you accept?
We only accept payment via Bitcoin, Bitcoin Cash, Dash, Litecoin & Monero. We do not accept Cardless Cash, Bank Transfer or any other forms of payment.
I slightly underpaid my order can you please still send it out?
Short answer, Yes, but your order may show as cancelled, check your email, email us with an order ID, and a screenshot or transaction ID for your bitcoin payment and we will manually verify it. If you have underpaid you will need to send us the difference, please be aware of the fees, this can sometimes cause an underpayment.
Do you accept any other forms of payment other than Bitcoin?
No, sorry. We only accept the crypto payment options mentioned above.
I have a question about a product or order, how do I contact you?
You can e-mail us at [email protected]
Do you have a Public PGP Key for those extra sensitive about security and encryption
Yes we do! If you are a dark web user or familiar with PGP and would like to place your order delivery details using PGP, please type “Details Encrypted” in the address fields when completing your order. Please note this may result in a slight delay of processing your order as the PGP key is closely guarded and adds an extra step in processing your order.
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